This privacy policy will advise you about our guidelines concerning the use of your personal information, including the reasonable efforts we make to protect your personal information in accordance with these guidelines, and about what choices you have concerning our use of such information. Please read this policy carefully.
We keep your private information private by:
Please refer to this policy regularly. The Y may need to change this policy from time to time to address new issues and reflect changes on our websites or within YMCA branches. We will post any changes on this page so that you will always know our policies regarding what information we gather, how we might use that information, and whether we will disclose that information to anyone.
Scope of Privacy Policy
This policy applies to the personal information that you provide to the YMCA of the East Bay, either through this website, in person, or otherwise. This policy does not apply to your use of unaffiliated sites to which our websites link.
Collection of Personally Identifiable Information
The Y collects personally identifiable information (PII) from you when you voluntarily submit such information to us. This information may include your name, home address, email address, date of birth, demographic information, health information, and other information that we may need to collect in connection with certain events, including but not limited to:
Collection of Photographs, Audio Recordings, or Video
The Y may also collect your photograph by capturing your image at a YMCA for the purpose of identifying you as a member, volunteer, or program participant. Such images will not be used for any commercial purpose without your authorization, and shall not be retained longer than three years from your last interaction with The Y.
The Y may also collect photographs, audio recordings, and video recordings of members, guests, visitors, volunteers, and participants at events, classes, camps, and other activities or programs offered by The Y. By entering Y facilities, or by registering for a Y program or event, you are granting The Y and its authorized representatives permission to use any and all collected photographs and recordings as part of any future printed or digital materials and communications to promote The Y, and further that such use shall be without payment of fees, royalties, special credit, or other compensation.
Use and Disclosure of PII
If you do provide us with PII, The Y may contact you based on the information you provide to communicate with you about YMCA activities that may be of interest to you.
YMCA of the East Bay will endeavor to never disclose any PII to any third-party for purposes unrelated to the YMCA without having received your permission except as provided for herein or otherwise as permitted or required under applicable law.
We do not rent or sell PII, including information provided about children, to third-parties. The Y may share PII with trusted service providers, such as payment processors, technology partners or other providers that need access to your information to provide operational or other support services while you are a YMCA member or program participant.
We may also provide PII to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the provision of such information is required or permitted by law, such as in connection with the investigation or assertion of legal defenses or for compliance matters.
Mobile Information
Collection of Payment Transaction Information
When you make a payment or donation, we collect information to process the financial transaction and may use that information to contact you in the future about The Y and its programs. Your payment information is transmitted to us, using a secure Internet method that helps maintain the privacy of this information. During the time your payment information resides on our computers, it is in an encrypted format and can only be accessed by authorized personnel with a decryption key.
Collection of Non-Personally Identifiable Information
We collect non-personally identifiable information without limitation, through the use of the following types of methodology:
Non-personally identifiable information might include the browser you use, the type of computer you use, technical information about your means of connection to our websites (such as the operating systems and the Internet service providers utilized), and other similar information. Our systems may also automatically gather information about the areas you visit and search terms you utilize on our websites and about the links you may select from within the sites to other areas of the World Wide Web or elsewhere online.
Although an industry-standard do-not-track (DNT) protocol has not yet been established, The Y’s information collection and disclosure practices and the choices it offers to consumers will continue to operate as described in this Policy.
Use of Non-Personally Identifiable Information
We use non-personally identifiable information for our purposes related to running YMCAs and their programs, and, in particular, to administering websites, and, in the aggregate, to determine what technologies are being used. We may also share aggregate, non-personally identifiable information with third-parties.
Collection of Sensitive Information
Where necessary, The Y may collect certain sensitive information from you, including:
Access to sensitive information is restricted to those individuals who have a legitimate need for access. We will not use or disclose your information to third-parties unless such disclosure is necessary to accomplish the purpose for which the information is collected.
Privacy of Children
We are mindful that young people need special safeguards and privacy protection. We realize that they may not understand all the provisions of our policy or be able to make thoughtful decisions about the choices that are made available to our adult users. We strongly urge all parents or legal guardians to participate in their children’s exploration of the Internet and any online services and to teach their children about protecting their personal information while online.
If we ask for PII from children under 13 we will take additional steps to protect the privacy of such information, including
Links to Other Sites
Users may find other content on our websites that link to the sites and services of other third-parties. We do not control the content or links appearing on these sites. Third-party sites or services, including their content and links, may be constantly changing and may have their own privacy policies and customer service policies. We encourage you to review the privacy policies of any third-party sites or services before providing any of them with your personal information.
Choice/Opt-Out
If you opt-in to receive information from us, you can change your mind later. If at any time you would like to stop receiving such information, you may change your options by contacting ymember@ymcaeastbay.org. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third-party who has been provided with your information in accordance with this policy.
Personal Data Access and Accuracy
You may contact The Y with inquiries or complaints regarding the use of information about you. We will use reasonable efforts to grant reasonable requests to access data about the requester. We will also make reasonable requests to correct any incorrect or misleading data about the requester.
YMCAs take appropriate administrative, technical, and physical measures to safeguard against unauthorized processing of personal information, and against the accidental loss of, or damage to, personal data. However, The Y cannot provide an absolute guarantee of the security of any of our websites or any other site on the Internet.
Consent to Transfer
YMCA websites are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to The Y will be transferred to the United States By using YMCA websites, participating in any YMCA services, and/or providing us with your information, you consent to this transfer.
California Privacy Rights
The California “Shine the Light” law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third-parties for direct-marketing purposes in the preceding calendar year. The Y does not distribute your personal information to outside parties for their direct marketing without your consent.
Updating your Personal Information
You can update your personal information by emailing ymember@ymcaeastbay.org.
YMCA of the East Bay may communicate with you via email, phone, or text (SMS) messages. By providing your contact information, you consent to receive communications relevant to your account, services, or interactions with YMCA of the East Bay.
Text/SMS Communications
By providing your phone number, you consent to receive text (SMS) messages from [Company Name], including but not limited to:
Message Frequency
Message frequency may vary based on your interactions with us, but we aim to keep communications relevant and necessary to your account or services.
Opt-In Consent
Consent to receive text messages will be collected explicitly through an opt-in web form, or by texting the word “START” to our designated number. By opting in, you confirm that you are the authorized user of the phone number provided.
Opt-Out Instructions
You may withdraw your consent and stop receiving text messages at any time by replying “STOP” to any text message you receive from us. Upon opting out, you will receive a final confirmation message to acknowledge your request. If you wish to resume receiving text messages, you can opt back in by texting “START.”
Fees and Charges
YMCA of the East Bay does not charge for text messages; however, standard message and data rates as determined by your mobile carrier may apply. Please contact your carrier for details.
Data Use and Privacy
Your information is protected under our Privacy Policy, and we will not share your phone number or any related information with third parties for marketing purposes. We adhere to all applicable privacy and communication laws, ensuring your data is handled responsibly.
Disclaimer
Text messaging is not a guaranteed delivery method. While we strive for timely and accurate delivery, delays or failures may occur due to network availability or other factors beyond our control.
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