Member Services Representative

ESSENTIAL FUNCTIONS:

  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sells
  • memberships and completes appropriate documentation, paperwork and data entry for sales;
  • handles all monetary transactions according to protocol.
  • Builds exceptional relationships with members; helps members connect with one another and
  • the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or
  • unresolved issues.
  • Applies YMCA policies and protocols dealing with member services or any emergencies.
  • May hand out locker keys and towels; may monitor the locker rooms as required.
  • Performs other duties as assigned.


WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an
  • employee to successfully perform the essential functions of this job. Reasonable
  • accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this job, the employee is regularly required to use a
  • computer for extended periods of time and be able to communicate using a computer and
  • phone/smart device
  • The employee frequently is required to sit and reach and must be able to move around the
  • work environment
  • The employee must occasionally lift and/or move up to 10 pounds
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
  • The noise level in the work environment is usually moderate

QUALIFICATIONS:

  • 1 year of experience in serving customers, sales or related field
  • Excellent relationship building and problem-solving skills
  • Proficiency in Microsoft Outlook and other computer programs necessary to perform the
  • duties of the job
  • Ability to relate effectively to diverse groups of people from all social and economic
  • segments of the community
  • Certifications required within 30 days of hire: CPR/AED and First Aid

Interested applicants should email their resume and the YMCA employment application (found on Careers home page) to Albany Membership Director, Rafael Rangell at rrangell@ymcaeastbay.org

Employment Type
Part-Time
Location
Albany YMCA